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alleng20682056
alleng20682056
Participant
June 1, 2017
Question

Where to find sync. log or previous errors?

  • June 1, 2017
  • 1 reply
  • 448 views

I'm new to AC and I'm doing some testing with co-workers.

I recently noticed a pop-up that said I had a sync. error and a folder couldn't be sync'd.

I didn't notice any other information with the desktop error pop-up.

I'm trying to go back and see the error message again.

Where can I find it??

Thanks,

This topic has been closed for replies.

1 reply

David__B
David__B
Legend
June 1, 2017

Hi Allen,

Does the sync error reappear if you turn sync off and then back on again from the preferences?

Best,

- Dave

alleng20682056
alleng20682056Author
Participant
June 2, 2017

Hi David,

Actually the user restarted their workstation (same effect?) and the issue resolved itself.

HOWEVER, I want to go back and look at the error message. I found the page that lists the error messages in detail and I wanted to compare it to see what the actual error was.

I’m running a test environment for a group of users who have had a lot of issues with sync’ing.

Thanks,

Allen

Allen Gilberti

HelpDesk Manager

(removed for privacy by moderator)

David__B
David__B
Legend
June 2, 2017

Hi Allen,

If the error is resolved I'm not sure of an easy way to access it again. You could try checking within the CoreSync log after using the Log Collector. Running the tool should create a zip on the desktop of all of the logs from the system and that log should contain info about any sync errors.

Hope that helps,

- Dave

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