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Participating Frequently
July 20, 2020
Frage

Who else is being harassed by "payment failed: please update your billing info" notices?

  • July 20, 2020
  • 1 Antwort
  • 514 Ansichten

I've received 15 of these notifications since last night when I updated my payment information, and Adobe actually took my money. Am I now paying them to harass me?

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1 Antwort

John T Smith
Community Expert
Community Expert
July 20, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long