Skip to main content
turner111
Inspiring
Apr 28, 2022 8:14 PM UTC
Question

Why are there 2 CC folders?

I have a CC folder that's like a "normal" desktop folder, which is where most of my work is.

 

There is another CC folder, accessed via the CC interface.

 

Why?

 

Asking because I want to make my primary CC folder available on my PC, and I can only see the folder in the CC interface.

 

Any help appreciated.

This topic is closed to new replies. Start a new post to keep the conversation going.

5 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Apr 28, 2022 10:31 PM UTC

Creative Cloud Storage is online.  You may access your Creative Cloud Storage from most modern browsers.

Creative Cloud Assets https://assets.adobe.com
- Synced files
- Cloud documents
- Deleted files

Lightroom https://lightroom.adobe.com
- Photos
- Albums
- Edited files
- Imported files
- Deleted files

Document Cloud https://documentcloud.adobe.com
- All documents
- Starred files
- Shared files

Creative Cloud Express (formerly Spark)  https://spark.adobe.com
- Projects
- Brand files
- Graphics
- Web pages
- Videos

To enable syncing of your Creative Cloud Files folder with online storage, open CC desktop app.  See screenshot.

 

Translate
Nancy O'Shea— Product User & Community Expert
turner111Author
Inspiring
Apr 30, 2022 12:45 PM UTC

Hi Nancy,

 

I have two distinct CC folders, both of which sync individually;

 

One is located in my personal folder (on Mac); the other is accessable via the CC interface or by logging in online.

 

Further... when I go to the CC Application on my laptop, and try to view files, it shows an error; when I click on the cloud in the upper right, it shows that it's properly syncing, and when I hit the "open sync folder" under Launch in the lower left, it opens the desktop version of my folders (which contain all my working files).

 

File size for CC folder from within the CC app shows 58gb used, which relates to my desktop folder, not the "CC Folder" online.

Further, when trying to upload a PNG to CC app Files, 



hmmm...

Translate
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Apr 30, 2022 6:34 PM UTC

Do you have access to more than one Creative Cloud account?

 

Translate
Nancy O'Shea— Product User & Community Expert
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices