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Participant
May 21, 2025
Question

Why can't I access my cloud libraries?

  • May 21, 2025
  • 1 reply
  • 194 views

Why can't I access my cloud libraries? I am going mad, I am due end of work that I can't access. I have logged in and out, restarted, unistalled, everything. Please help!

1 reply

kglad
Community Expert
Community Expert
May 21, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Participant
May 21, 2025

not working 

 

kglad
Community Expert
Community Expert
May 21, 2025

restart your computer after the reset and then check the app library.