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providioms
New Participant
December 20, 2013
Answered

Why can't I permanently delete files from my creative cloud space?

  • December 20, 2013
  • 29 replies
  • 26080 views

every time I try to delete files it say "an error accured. try again later."

    This topic has been closed for replies.
    Correct answer Ken G. Rice

    @AaronWinters - Are you able to see items in the Archive in the browser at https://creative.adobe.com/archive?

    File deletion is a two-stage process (think the Trash on Mac OS or the Recycle Bin on Windows). Deleting files in the Creative Cloud Files folder on your computer moves them to the Archive. From the Archive you can restore or permanently delete items.

    If you are not able to see items in your Archive let me know.

    29 replies

    L
    Luke ImagineBound
    New Participant
    October 12, 2020

    I'm am having this same issue I cannot permanently delete files from my "Deleted" folder. Please can you wipe this for me?

    A
    adammodlin
    New Participant
    October 1, 2020

    I have a solution to everyone suffering (like myself). Since Adobe is unable or unwilling to add a simple "Empty" or "Delete all" button after nearly 7 years, I took thinks in my own hands.

     

    Using Chrome:

    Go to your deleted files (https://assets.adobe.com/deleted).

    Press F12 to open the Chrome debugger window.

    Go to the "Network" tab.

    At the bottom of the tab, select "Request blocking"

    Add "blob:https://assets.adobe.com/*" and Enable request blocking.

    Scroll down and select as many rows as you want.

    Press permanently delete.

    Ignore any errors shown, the files will be deleted.

     

    This helped me deleted tens of thousands of files totaling over 200GB in size. Great job Adobe, truly a great and functional site.

      A
      adammodlin
      New Participant
      October 1, 2020

      Also, I just wrote a Powershell script that will automate this 100% for everyone. I'll post it up on Github later today or tomorrow in this repository - https://github.com/adammodlin/ClearAdobeAssetsDeleteItems.

        A
        Amanda5F93
        New Participant
        October 1, 2020

        Same issuse... I can't mass delete my trash folder. Whenever I try I get, "Could not delete some assets permanently".

        Can someone please delete everything in my trash folded? 

        Imac 10.15.6

        Chrome Version 85.0.4183.102

        A
        andrewq28697161
        Participating Frequently
        September 16, 2020

        Same issue, Files in the deleted items area I am trying to delet permanently wont delet.

        H
        Habilis Habilis
        Participating Frequently
        September 16, 2020

        Hi,
        In fact you have to delete permanently the files by selecting « all files » in your « deleted files » folder, in the creative cloud web app.
        The tricky thing is that there is no « select all file » button : you have to select the first file manually, then push « shift » and select the last file of the selection.
        Then click « delete all file ».
        The next tricky thing is that this option doesn’t work on safari, use firefox or chrome to do it.
        Good luck with this very « user friendly » service 🙂
        JB

          S
          Shalev-Assouline
          New Participant
          July 20, 2020

          I am not abele to delete either? can someone delete my archive and fix my account for me?! 

            Tyanko
            Tyanko
            New Participant
            July 23, 2020

            I would like to delete my "Deleted" items in CC cloud archive, but i get error message "Could not delete some assets permanently!" 

            Can some admin help me to delete these old files?

            Thanks.

            Test name2019
            Test name2019
            Participating Frequently
            May 18, 2020

            Oh I see Adobe is ignoring all of our messages !!!!

             

            H
            Habilis Habilis
            Participating Frequently
            May 18, 2020
            Hi,
            In fact you have to delete permanently the files by selecting « all files » in your « deleted files » folder, in the creative cloud web app.
            The tricky thing is that there is no « select all file » button : you have to select the first file manually, then push « shift » and select the last file of the selection.
            Then click « delete all file ».
            The next tricky thing is that this option doesn’t work on safari, use firefox or chrome to do it.
            Good luck with this very « user friendly » service 🙂
            JB
              T
              ThefatdudeUK
              Participating Frequently
              April 8, 2020

              Still on going & the Tec team pretend ur only person with issue I have tried for 3 months to get tech to help .. they just reply middle of night 3 days later ... obviously im then in bed

              H
              Habilis Habilis
              Participating Frequently
              January 27, 2020

              HI,

              I'd like to delete all my archive (more than 3 years of work on the cloud !!!). Impossible to select all the assets on the same time. Please help ! thank you

              shanea12338478
              shanea12338478
              New Participant
              February 3, 2020

              Possible to get all the archived files on my account deleted as well please.

              Also, since I am paying $14.95 per month for the 1TB of storage, is that still required to be paid now that all accounts have 1TB of storage?

              kjetils30485119
              kjetils30485119
              Inspiring
              December 13, 2019

              I've got several thousand files in my deleted folder because I did the mistake of saving a Charater Animator project in Creative Cloud once. Deleting a thousand files at a time results in timeout in the browser. Please add a button to delete all files permanently - and also list the number of files in the deleted folder.

              P
              Perscitia
              New Participant
              July 8, 2019

              Hello, I am having the same issue-- when I go to the deleted folder in my browser I am delivered the "Could not delete some assets permanently" error messages when I click 'delete permanently'. I would like to have all files in my deleted folder cleared, if there is no fix available that would allow me to do so.

                H
                heatherb88091427
                New Participant
                October 17, 2019
                I am also having this issue. Has anyone found a solution or gotten Adobe to respond? I'm nearing my limit and really need to remove these deleted files permanently.
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