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WMT2
WMT2
Participating Frequently
January 25, 2016
Question

Why can't I upload mp3 and mp4 files to the Creative Cloud?

  • January 25, 2016
  • 2 replies
  • 5503 views

The only way I can upload media files is to either change the extention or to zip them. Why can't I upload these files without this work around?

WMT

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2 replies

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
January 27, 2016

There are no restrictions with file type upload to the CC Assets site at https://assets.adobe.com/files. Are you uploading from the website, using file sync, or something different?

    WMT2
    WMT2Author
    Participating Frequently
    January 28, 2016

    I have been using both the Assets window and the Sync option (from my HD). For years I have been trying and it will only accept files like jpg, mts, psd, etc. But mp3 and mp4 will NOT upload.

    If I use the Drop file, it acts like it uploads it, then the folder shows empty. If I use the Sync option from my disk, it will either sync forever without doing anything, or it will give me an error message - something about not being able to upload this file.

    If I change the file extention to .XXX, it will upload - the very same file! Now, try to convince me that mp3 and mp4 haven't been blocked. =D

    WMT

    WMT2
    WMT2Author
    Participating Frequently
    January 28, 2016

    Edit: I was finally able to upload a MP3 file using the sync option. However, when I try to sync any MP4 file, I get "Cannot sync this file".

    Pattie-F
    Pattie-F
    Legend
    January 27, 2016

    I am moving the discussion to File Hosting, Syncing, and Collaboration forum for assistance

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