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Participant
April 24, 2022
Question

Why cant I click the Contact Us Button

  • April 24, 2022
  • 1 reply
  • 327 views

https://helpx.adobe.com/support.html If I click on top on Hel and Supprt and then try to click on the blue "Contact Us" Button nothing happens, I have tried it on Chrome, Firefox and Microsoft Edge, I disabled Adblockers etc., nothing works, this is beyond frustrating. I need to change my billing details but cant find a way to do so, the method described in the help-section doesnt work because the UI is different and there is no ongoing subscription....

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1 reply

Nancy OShea
Community Expert
Community Expert
April 24, 2022

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

 

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
Participant
April 24, 2022

Sorry, it doesnt work, no chatwindow opens, I have adblockers disabled and my Browser accepts cookies.