Participant

Question

Why Creative Cloud Files icon on macOS finder sidebar looks like ugly file icon?

Forum|Forum|4 years ago
October 13, 2021
6 replies
4547 views

Creative Cloud Files icon changed recently after some updates of Adobe CC.

Weird looks, I opened support but assistances told me like this.

Its a default icon after CCDA Update

To change to Folder icon :
system preferences >> extension >> finder >> coresync helper should be checked in

Why this ugly file icon is default?

My mac already turned on coresync helper extension and already tried to clean install Adobe CC using Cleaner Tool.

File sync

This topic has been closed for replies.

R

Romain L

Participating Frequently

same problem here. core sync was already checked. unchecking displays a clean apple icon, but indeed and logically, no sync functionality after.

Looking forward to see it fixed from Adobe.

P

Ptichfirich

Participating Frequently

I have no hope they resolve this as it has been a problem for years. They don’t seem to care much.

But it seems there’s something on the Apple’s side too: I have a cloud storage service (pClopud) and it displays the cloud drive as a networked drive. And in shortcuts column in finder it also has problems displaying the right icon although occasionally it does display a networked drive icon. So it may be something on Apple’s end that doesn’t quite work right. On Catalina it was pretty much fine untill I installed a file archiver Keka which messed up with those icons for some reason. On monterey even clean installation and Adobe as first software on a fresh system - no go.

E

ECHAmicrobiology

Participant

I read this as i'm facing the same issue. I followed the steps, the coresync was already ticked, so i turned it off and this appears to have solved the problem. What does unticking this box do?

P

Ptichfirich

Participating Frequently

Probably syncing to adobe cloud doesn't work if you tick that off.

Or you just loose contextual menu items for sharing etc and indicators if a file is synced or not.

E

ECHAmicrobiology

Participant

I have since reinstalled, enabled core-sync and the folder icon issue appears to have resolved itself.

David__B

Adobe Employee

I reported this to the Adobe developers and was told that the icon would be updated to match the others with a future update to the Creative Cloud desktop app.

A

agustinmontoya

Participant

Thanks David for letting us know!

I really appreciate that.

regards!

Aguatin

A

agustinmontoya

Participant

Hi Johy

Did you solve the issue with the iccon. I have the same problem.
Hope you did!
Thanks!

W

wstlone

Participant

Hello Guys,
Dropbox just did a good job with this type of icon…I guess Adobe just didn't take the time to do it the right way...
Wait and see…

S

simonh1383786

Participant

it's the same with g-drive and onedrive.

but at least their sizing is better matching.

the CC icon is ridiculously off in dimensions. Guys, you're making software for viusally trained people. you wann kill us? get this right please!

Nancy OShea

Community Expert

Not sure what the fuss is about. That appears to be an appropriate icon for the Creative Cloud Files folder on your computer system. The shortcut to Cloud Documents and Creative Cloud Desktop App have entirely different icons.

Nancy O'Shea— Product User & Community Expert