Skip to main content
M
MrRuffle
Participant
June 26, 2014
Question

Why did all my creative cloud project files get deleted ?

  • June 26, 2014
  • 1 reply
  • 351 views

Hi

It's been a pretty stressful day today to find that all my project files in my creative cloud folder got moved to the Trash in OS X automatically for no reason.

The weird thing was that I was left with all the subfolders I had created but with no files in them. I could see the files on Creative Cloud website so everything looked fine there. Frustratingly it seams impossible download folders of project files through the website. The CC App was reporting everything was up-to-date when it clearly wasn't.

So the lesson I learnt today is it's not safe to store your projects on the Creative Cloud. Luckily I managed to restore my project but It has taken me the best part of a day to get everything back up and running again.

When you're about to deliver the job you really don't want to switch on your computer to find that everything has gone.

This topic has been closed for replies.

1 reply

S
stu361g
Participating Frequently
June 26, 2014

I had the same problem, Adobe support no help at all so don't bother calling!  Had to pull everything from the trash and sort.  just what you need at 9am in the morning.  Adobe seems clueless to the problem

M
MrRuffleAuthor
Participant
June 26, 2014

Yes I tried the online and telephone support but with no luck so you were right not waste your time with that.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices