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afrikansniper
Participant
November 9, 2021
Question

Why did all of my content suddenly disappeared from my portfolio?

  • November 9, 2021
  • 3 replies
  • 312 views

I pay for Adobe every single month, so I already know it isn't anything on my end.

When I went onto my portfolio, I was mortified to see that all of my collages, graphic design, GIFs, film photography, digital art, all vanished. Yet, all of the captions and alt text remained.

 

So, what do I do? 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Community Expert
November 9, 2021

[Moderator moved from Stock Contributors to Creative Cloud Services.]

=========

@afrikansniper,

Adobe Portfolio has an extensive FAQ & Knowledgebase as well as a dedicated Portfolio Support team to assist users with technical matters.  See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact the Adobe Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

Nancy O'Shea— Product User & Community Expert
jacquelingphoto2017
Community Expert
Community Expert
November 9, 2021

Hi @afrikansniper ,

If you use chrome, try another browser. Please let us know which works consistently.

Best wishes

JG

madscica
Inspiring
November 9, 2021

Empty your browser cache, reset it to default, and try again.