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afrikansniper
Participant
Nov 9, 2021 4:48 PM UTC
Question

Why did all of my content suddenly disappeared from my portfolio?

I pay for Adobe every single month, so I already know it isn't anything on my end.

When I went onto my portfolio, I was mortified to see that all of my collages, graphic design, GIFs, film photography, digital art, all vanished. Yet, all of the captions and alt text remained.

 

So, what do I do? 

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3 replies

Nancy OShea
Community Expert
Community Expert
Nov 9, 2021 7:04 PM UTC

[Moderator moved from Stock Contributors to Creative Cloud Services.]

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@afrikansniper,

Adobe Portfolio has an extensive FAQ & Knowledgebase as well as a dedicated Portfolio Support team to assist users with technical matters.  See links below.
- FAQ & Knowledgebase - https://help.myportfolio.com/hc/en-us
- Contact the Adobe Portfolio Support Team - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

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Nancy O'Shea— Product User & Community Expert
jacquelingphoto2017
Community Expert
Community Expert
Nov 9, 2021 6:31 PM UTC

Hi @afrikansniper ,

If you use chrome, try another browser. Please let us know which works consistently.

Best wishes

JG

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madscica
Inspiring
Nov 9, 2021 5:47 PM UTC

Empty your browser cache, reset it to default, and try again.

 

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