Why did my files double when I changed the name on my file?

Forum|Forum|10 years ago
November 28, 2015
2 replies
706 views

I changed the name of my CC file. When I signed in today the storage had exceeded my 20GB. I found I now had duplicate files. What happen and how do i get rid of the second set of files?

File sync

This topic has been closed for replies.

B

Ben Mordue

Participating Frequently

Hi Robin Nichols‌,

Could you help me clarify a few things for me? Did you rename a single file and found that you had several duplicates? How much of your storage quota had you previously been using?

Please follow these steps to delete the duplicate set of files and free up storage quota.

1. Delete the unwanted files from your computer.

2. Click 'View on web' in the Files panel of the Creative Cloud desktop app.

3. On the website, click 'Archived' under 'Files', then click 'Empty archive'.