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Samoreen
Inspiring
May 23, 2023
Question

Why do Adobe think they are allowed to use all the network bandwidth when updating apps ?

  • May 23, 2023
  • 3 replies
  • 4938 views

Hi,

 

When updates via CC Desktop are in progress (Windows), the whole network bandwidth is occupied by CC Desktop and there's no way to have any other network related activity on the computer (or even on the local network) until the download is finished.

 

This is not a new problem but after all these years and all these complaints, it's amazing to see that nothing has been done about this. Not even an option to limit the bandwidth used by CC Desktop.

 

Are Adobe at home on my computer ?

 

    3 replies

    shaunroot
    shaunroot
    Participating Frequently
    October 27, 2023

    I have the same problem and I'm on a 1000mb connection. Creative Cloud is using 100% of the network speed and I can't do anything else with my computer, not even copy files over the local network. Completely unacceptable.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 27, 2023

      most of see no such problem. that doesn't help you solve the problem, but does indicate there's something specific to your situation contributing to the problem.

      shaunroot
      shaunroot
      Participating Frequently
      October 27, 2023
      That sounds like a lazy excuse for Adobe to shift the blame. I have
      hundreds of other apps and none of them do this. There are a ton of people
      online complaining about this and there are 10x as many that just don't say
      anything. This has been going on for years now, at least 5 of them. It is
      unacceptable.
        Kanikas
        Community Manager
        KanikasCommunity Manager
        Community Manager
        May 23, 2023

        Hi there, 

         

        Did you try using a different network? As mentioned by @kglad , it's uncommon that Adobe would take all the bandwidth.

         

         

        -Kanika 

         

         

        S
        SamoreenAuthor
        Inspiring
        May 23, 2023

        Hi,

         

        > Did you try using a different network? 
        I can try to move all my hardware to another location but well, seriously, all Adobe customers in my neighborhood have the same problem. By the way, other users in this forum have already reported that they have exactly the same problem with high-speed connections. No, the problem is with the CC software and/or with the Adobe servers at Amazon (AWS).

         

        > it's uncommon that Adobe would take all the bandwidth.

        I guess you and kglad are kidding me. Yes: you are 🙂 , As an Adone employee, if you regularly read this forum, you know that it's not an isolated and recent problem. Just trigger a search with the "bandwidth" keyword and you'll be up-to-date. This problem has been reported multiple times since years.

         

        As a former software engineer, my opinion is that CC Desktop is flawed from the beginning and that nobody wants to diagnose the problem. Please note that we are not talking about file synchronization. We are talking about the download of installation packages.

         

        So, all update sessions in CC Desktop are a nightmare and have always been. That's a fact and that's the point that should addressed. Meanwhile, we should be able to directly download the installation packages. This would be a better solution. Many of us don't need the devilish CC Desktop machinery.

        --Patrick
          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          May 23, 2023

          i've never had that problem, and the vast majority of adobe users do not have this problem.

           

          but if you're convinced it's an adobe problem that's unrelated to your computer/network you can make a suggestion to adobe.

           

          for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

           

          for others, use https://www.adobe.com/products/wishform.html

          kglad
          Community Expert
          kgladCommunity Expert
          Community Expert
          May 23, 2023

          that's an uncommon complaint (though there are occasional related issues with some users having file sync problems).

           

          do you have narrow bandwidth?

           

          and you can control when apps update.

           

          <moved from cc services, though that's probably the best forum for this>

          S
          SamoreenAuthor
          Inspiring
          May 23, 2023

          Hi,

          > do you have narrow bandwidth?

          I have a 10 Mbit/s DSL connection which is enough to simultaneously and smoothly feed a TV, a music device and download installation programs. No problem. When the Adobe installation programs were directly available, I could download PS, Lightroom and the like whithin a reasonable amount of time.

           

          CC Desktop has always been a source of problems whatever the version. Now downloading the PS/Lightroom  installers takes ages and, as mentioned, while the download is incredibly slow, CC desktop prevents me to use the network for doing something else. To make it short, it takes all the bandwidth to download everything very, very slowly. This is the only program demonstrating this behavior.

           

          So, my connection is sufficient to do the job correcly and there's no configuration problem : I have now a brand new powerful PC and reinstalled everything Adobe. Nothing has changed.

          --Patrick
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