Participant

Answered

Why do all payment methods return an error?

Forum|Forum|1 hour ago
May 26, 2026
2 replies
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For some reason, when I try to access the Creative Cloud free trial, none of the payment methods work they all return an error. Adobe support agents have not been able to provide a solution, and my bank says there are no issues or restrictions on their side. Does anyone know why this happens or how to fix it?

Correct answer bwomtae

It worked after switching to Internet Explorer.

Community Expert

Community Expert

In which country do you reside?

Some plans are locked to particular regions which means you must find an Adobe store located in your region. See link below.

https://www.adobe.com/international/selector/

I hope that makes sense.

Nancy O'Shea— Product User & Community Expert

Participant

@kglad

Community Expert

Community Expert

@bwomtae

@kglad would tell you to try a different browser or a mobile phone with wifi disabled.

Participant

I will try it, thank you for the help.