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J
jdhoop
Participant
January 7, 2016
Question

Why do I keep getting "Unable to Sync Some Files" notification?

  • January 7, 2016
  • 5 replies
  • 2157 views

Until today, I've had no problem syncing files on Creative Cloud, but today all day long I continually get the notification "Unable to Sync Some Files." I'm on a Mac and I've confirmed that I'm signed in to CC, connected to the Internet, and have only used 9% of my CC storage capacity. There's nothing unusual about the files I've created today that are not syncing. Any idea why it would be unable to sync?

This topic has been closed for replies.

5 replies

jang2889779
jang2889779
Participant
January 9, 2016

Same here. I tryed several things. Every free Cloud is better... A shame.

wills34078963
wills34078963
Participant
January 7, 2016

Same issue sfor me also, just started today, working fine yesterday, fix your stuff Adobe, this is unacceptable!

Pattie-F
Pattie-F
Legend
January 7, 2016

Please take a look at this document for assistance:   Error: "Unable to sync files" to the Adobe Creative Cloud 

J
jdhoopAuthor
Participant
January 7, 2016

I have troubleshot through that page without success. The files that should be syncing today have nothing different about them than the files I create every day, and the fact that others are having the same problem makes me think the problem isn't with our files.

Pattie-F
Pattie-F
Legend
January 7, 2016

Please contact our support staff directly for assistance by  following this link: Contact Adobe Customer Care.

For additional information, please see: FAQ: How can I contact Adobe for support?

O
onefjef
Participating Frequently
January 7, 2016

Same problem here –– it feels like as soon as one thing gets fixed in CC another thing gets broken, which is fun for everyone.

P
pmarche
Participant
January 7, 2016

I am having the exact same issue. I saw a that this was an issue in the past and it looks like it is happening again. Sure hope Adobe fixes the problem a lot quicker this time than the last. It took them over a month.

GPGuy1
GPGuy1
Participant
January 7, 2016

Same thing is happening here. We're in the post production of a major project using premiere and after effects so this is a major problem!

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