Skip to main content
olles59798546
olles59798546
Participant
Nov 19, 2020 11:16 AM UTC
Question

Why do I need to login "Now and then"

After using Adobe products a lot, I still get some login requests even though I have been using the software frequently. Why?

 

Software I use:

  • Adobe Acrobat DC Pro
  • Adobe Illustrator
  • Adobe Captivate
  • etc...

 

[Edited by moderator for clarity.]

 

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Nov 21, 2020 7:14 PM UTC

    I moved this from Licensing to Creative Cloud Services.

     

    If you log-out of your Creative Cloud account or re-start your computer, you'll be asked to log-in again. That's expected.  However repeated requests for log-in are not normal.  Something may be wrong on your end. 

     

    1. Do you have more than one Adobe account? 

    2. Which operating system and version # do you have?

     

    Translate
    Nancy O'Shea— Product User & Community Expert
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Nov 19, 2020 11:33 AM UTC

    See if the steps mentioned in the link below help.
    https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html
    -Manan

    Translate
    -Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices