Why do some files fail to sync frequently?

Forum|Forum|12 years ago
March 25, 2014
4 replies
1405 views

Whenever i upload folders/files on cloud after some time the error comes as 'fail to sync'

when you click on it, it shows some list of files which were not able to sync....why does this happen?

and sometimes the folder which is already uploaded on cloud is not found when i have not even deleted it.

It takes me hours to upload files/folders on cloud..ie from roughly 6 hours to 14 hours.

Internet plan has 2mpbs speed.

please help

File sync

This topic has been closed for replies.

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KrisLynnG

Participant

I spoke with a help representative. Claim #CH49203045. They told me to open my preferences, turn off sync, delete my cloud folder and then turn sync back on. It didn't remedy the problem whatsoever. Now I have even more errors than I had before.

I don't know how I am going to continue to use this product. I've never experienced issues with file syncing on Dropbox.

B

Ben Mordue

Participating Frequently

KrisLynnG,

Thanks for sending your log files. We'll investigate and let you know as soon as we have a resolution.

Regards,

Ben

K

KrisLynnG

Participant

I am experiencing this issue as well. Very frustrating. Instead of asking if we still have the issue why not give us some useful information, Ben?

How do we fix this issue or how are you going to?

B

Ben Mordue

Participating Frequently

Hi krislynng,

If you click on the 'Learn more' link in the Files panel, do you see a list of files that could not be synced? Is there a reason given for why the files failed to sync?

Have you read the information here: Error: "Unable to sync files" ?

Regards,

Ben