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M
MontgomeryScott
Participating Frequently
June 17, 2018
Answered

Why does CC Sync take sooo long?

  • June 17, 2018
  • 2 replies
  • 638 views

Hi!

I'm using PS CC 2018 (subscription) with Win 7 and I have barely any IT knowledge.

My first problem which occurred yesterday when I started PS:

I was logged off from PS (Why? How?)

No libraries, no tools etc ...

I searched the internet for help and in the course of doing so I got a PS screen where it says at the top left:

last used:

CC files

LR photos

create

open

I double clicked on CC files and PS started to sync the CC files (Don't ask me about the size, I have no idea. Where can I find out?).

Okay nice, but now it's running for maybe about 16 hours!

Will that sync ever be completed or can I stop it and what do I have to do then?

Thanks in advance for any help.

This topic has been closed for replies.
Correct answer David__B

Okay, in the meantime I found out how to get back the editing panel (start PS > Window > Working area (2nd from top) > Photography) but prior to the problem that was opened automatically. I don't want to do that manually everytime I open PS.


Hi MS,

Sounds like you're making progress

For the PS issue you might try Window > Application Frame.

If that doesn't help I'd try resetting the workspace. Window > Workspace > Reset <workspace name>

If neither of those help I'd post about the issue in a new thread here: Photoshop

2 replies

David__B
David__B
Legend
June 18, 2018

Hi MontgomeryScott,

Sorry to hear about your difficulties.

Could you try the troubleshooting here and see if it helps?

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Best,

- Dave

M
MontgomeryScottAuthor
Participating Frequently
June 18, 2018

Hi Dave!

I tested 1.1 and 1.2 - okay

I tested 2.1 and 2.2 - okay (Nothing repaired)

Before trying to reset the hosts file manually I opened PS and had the idea to click on 'Window' and found nothing marked. So I marked 'Tools' and they were back again.

So now I don't know whether that was the problem from the beginning or the troubleshooting helped.

I have one problem left:

Tools and options pop up in their own windows, so that the options hide the menu bar when I click on full screen.

Before my problem tools and option were part of the PS screen.

How can I reintegrate them into the PS screen?

regards

MS

M
MontgomeryScottAuthor
Participating Frequently
June 18, 2018

Now I closed and opened PS again to see if changes are permanent and when PS is open I see my last used photos and on top it says 'Work' and 'Training'. No tools, no options and no other windows (= not the editing panel)

How can I get back the windows permanently?

M
MontgomeryScottAuthor
Participating Frequently
June 17, 2018

edit:

I would like to manage my account, but going to accounts.adobe.com I get 'server not found'.

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