why does "core" empty window appear on my desktop from time to time?

Forum|Forum|10 years ago
May 6, 2015
3 replies
2744 views

From time to time, unpredictably, I get a small empty window appearing on my desktop with the word "core" in the top left corner:

Checking in task manager, "coresync" seems to be using 100% of memory:

I have to shut the computer down to get rid of the process. I believe it may have something to do with Creative Cloud but I don't what it is. My CC version is 2.0.0.74. I am using CC's File Sync.

I am running Windows 7 Pro 64bit OS on my machine and the system appears stable. I am using Photoshop CC 2014 64bit and Dreamweaver CS3. My machine specs are:

CPU 3770K ; an Asus P8Z77-V Deluxe motherboard; 32Gb Crucial DDR memory; a Crucial 256Gb SSD for the OS and programs; x2 Samsung 512Gb 840 Pro SSDs for data; an Asus GTX660 graphics card.

Can anyone help me with this please? Will the problem disappear if I stop File Sync in CC?

Thanks

File sync

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info337

Participant

I have exactly the same problem. I uninstalled Nvidia Experience, but it didnt helped. I have the core windows every time. It only goes away when I kill the creative service process.

Any news on this issue?

davidc1815Author

Legend

Not really. No answer yet. Here is a thread I started in a Windows Seven forum...

http://www.sevenforums.com/software/369490-why-does-core-empty-window-appear-my-desktop-time-time.html?posted=1#post3071645http://

Strange that your "core window" appears on every boot up and mine doesn't.

wharress

Community Manager

We now have an internal bug open for this for the relevant teams in investigate further.

davidc1815Author

Legend

I spoke too soon. The "core" empty window came back with this morning's boot. It's definitely related to CC because for a moment after I killed the application in Task Manager I saw words like "the creative service has stopped" or something like that. So I'm back in the market for help...thanks for any other ideas.

David