Participant

Answered

Why does Creative Cloud constantly need to repair itself?

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I have no idea what's happened since Adobe's most recent updates -

I am getting constant 'repair is needed' for Creative Cloud.

I get Creative Cloud installer and it installs itself. Everything seems fine but then I come back the next morning and I get the 'need repair' message again.

Any thoughts on what's happening?

Thanks!

S

susieccCorrect answer

Participant

I may have figured out what is causing the constant CC Repair Glitch. If any of you are using a network extender, try going back to a direct network connect. I’ve got an extender and have noticed connection blinks. After you turn off the machine and reboot later, you get the CC repair message. I turned off the extender, did the repair, worked the rest of the day, then turned the machine off. I’m back on and so far, no issues with CC. All the programs are loading properly and all filters and fonts are accessible.

I’m hoping this resolves the problem, at least for me. Maybe it will help you as well.

S

susieccCorrect answer

Participant

I may have figured out what is causing the constant CC Repair Glitch. If any of you are using a network extender, try going back to a direct network connect. I’ve got an extender and have noticed connection blinks. After you turn off the machine and reboot later, you get the CC repair message. I turned off the extender, did the repair, worked the rest of the day, then turned the machine off. I’m back on and so far, no issues with CC. All the programs are loading properly and all filters and fonts are accessible.

I’m hoping this resolves the problem, at least for me. Maybe it will help you as well.

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kglad

Community Expert

thank you for that @susiecc

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A

Aaron37194905gb24

Participant

SAME PROBLEM... started monthly now weekly... ADOBE fix it of we lose it.

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E

ESJonas

Participant

Same annoying issue. I'm on Mac with no anti virus.

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kglad

Community Expert

@ESJonas

as mentioned, there are other apps that can corrupt/remove files.

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Nancy OShea

Community Expert

@AnneGast & @PTH Photo,

I've been a CC subscriber for over 10 years & I've never had to repair CC.

I have a Win10 workstation with 1.5 TB hard disk and 16 GB RAM. McAfee is my anti-virus/firewall. Everything runs great!

Make sure your computer meets the system requirements. Most Creative Cloud apps work on these updated OSs:

Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey), 11 (Big Sur).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

If you continue to have problems, reach out to Adobe Technical Support for assistance. It might be a simple permissions problem. If you don't have administrative permissions on a school or work computer, contact your IT dept.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

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Nancy O'Shea— Product User & Community Expert

J

Jayvee

Participant

Mine does the same. Stops for a few months then continues. This date is April 3 2024. We cannot all have corrupt computers.

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AnneGast

Participant

I'm having this same issue on so many of the computers on campus. I'm currently building a brand new computer, so it has barely anything on it, and yet, a brand new install of Creative Cloud is constantly asking to be repaired.

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PTH Photo

Participant

Honestly, I don't believe Adobe knows what's causing the problem. It's a real nuisance when Creative Cloud has to repair itself, because it takes about 15 minutes and uses a lot of resources from my computer. I might as well just get up and make a sandwich.

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PTH Photo

Participant

I'm having the same issue, it's very annoying. It happens to me 2 or 3 times a day. If I close Adobe Creative Cloud and just leave open Photoshop Elements there is no problem. So it's just with Creative Cloud. Has anyone found an answer?

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kglad

Community Expert

it's something on your computer (typicall, but not necessarily av) that's corrupting adobe files.

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P

PTH Photo

Participant

Well, then whatever it is, is also on a LOT of other computers.

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chuck.witt

Participant

I'm having the same problem. Everything was working just fine up until a couple of months ago when it started to be in constant need of repair at least every other day, but every day more often than not. Every community discussion group I've looked at doesn't have a solution. I've experienced this a while ago on a different computer. After getting a new computer, it was working just fine for about 6-8 months before needing frequent repairs. It is highly annoying and a long time problem that Adobe has been aware of.

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kglad

Community Expert

again, it's a problem on your computer related to something corrupting adobe file/files.

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chuck.witt

Participant

This "answer" is of no help. Just telling me there's something on my computer causing the problem doesn't give me any direction as to find out what is causing the problem. No other Adobe program has any issues, just the Creative Cloud Desktop app. I find it quite odd that something on my computer would cause problems with the lesser program that CCD is and not with any of the other programs.

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kglad

Community Expert

something on your computer (typically av) is causing the problem.

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