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why does verifying app take SOOOOO long?

Forum|Forum|4 years ago
September 2, 2021
3 replies
8161 views

For every Creative Cloud app I open, there is a tiny window that opens saying "Verifying Name.app" with the app's name filled in and a little progress bar underneath. Sometimes, it gets stuck and never completes verification. Other times, it might take 5 minutes or longer. It appears there are some macOS problems with Catalina versions and app verification, but really, why does it take so long and why does the app appear to have to be re-verified every time it's opened? I'm using macOS 15.15.7. Thanks.

File sync

Correct answer jane-e

@chrisn62320039

Click the link to Apple Support from Jeff and scroll to "Change the app security settings on your Mac"

In System Settings, click Privacy & Security. Then scroll down to Security.
Under "Allow apps downloaded from," select an option: *
- App Store: Allow only apps that have been downloaded from the App Store
- App Store and identified developers: Allow apps that have been downloaded from the App Store and from developers identified by Apple.

* These settings might not be available if your Mac is managed by a system administrator or IT department.

Jane

D

Dirk Jan23169081272j

Participant

Horrible and attrociaous, that you have to pay so much for software only for it to take forever to start-up to verify itself.

kglad

Community Expert

@Dirk Jan23169081272j

again, that's a mac issue. you can circumvent it, if you want.

C

chrisn62320039

Participant

I have a lot of software installed on my computer. Can you explain why this only happnes when opening Adobe Creative Cloud applications? I feel that blaming it on an operating system is passing the buck and not an acceptable solution.

kglad

Community Expert

set to open as administrator

jane-e

Correct answer

Community Expert

@chrisn62320039

Click the link to Apple Support from Jeff and scroll to "Change the app security settings on your Mac"

In System Settings, click Privacy & Security. Then scroll down to Security.
Under "Allow apps downloaded from," select an option: *
- App Store: Allow only apps that have been downloaded from the App Store
- App Store and identified developers: Allow apps that have been downloaded from the App Store and from developers identified by Apple.

* These settings might not be available if your Mac is managed by a system administrator or IT department.

Jane

Jeffrey_A_Wright

Community Manager

Motiger1, the dialog you are referring to is part Gatekeeper which is a component of macOS. You can find more information on how to adjust the settings for this feature at https://support.apple.com/en-us/HT202491.

I would recommend reviewing the settings for any installed software firewalls that could be delaying the Gatekeeper process.

S

sebastianj91852234

Participant

That link says nothing about why it takes so long for the app to be verified.

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