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Phantom_Fear
Participant
Jul 6, 2021 3:29 PM UTC
Question

Why doesn't Adobe let me update my Creative Cloud Plan to 1TB

Hey, 

 

I'm now trying for over an hour to upgrade my CC (100GB of Cloud Storage) to 1TB and nothing seems to work. The site is constantly telling me that something is "wrong" but no mention about WHAT is wrong? 

Do they want their money, or shall I finally move to another service that doesn't bleed me dry and has terrible customer service over all?

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
Jul 7, 2021 12:45 AM UTC

You must cancel your old plan before you can order a new one.  Pick up the phone and call Adobe Support for assistance.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

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Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Jul 6, 2021 5:50 PM UTC

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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