Why is Creative Cloud hanging in Home, Files and Fonts?

Adobe Staff : I would attach files if you would give me some means to do so. The only things I can attach here are Images and Movies.

I'm posting this in a few threads to try to catch everyone having the problem.

The good news is that I found a way to fix this.

The bad news is that it involves uninstalling everything.

I spent many hours with tech support yesterday running through options unsuccessfully, and can very thoroughly assure you that uninstalling the desktop app, renaming any number of folders, and new user accounts all will not help you.  From doing a lot of research on various similar problems, it appears that it's possible for this to spontaneously resolve within a couple of hours.  If it doesn't, though, you're stuck with fixing it yourself.

The best theory I found was that it's caused by updating or installing a program without doing it through CC.  If you've downloaded an installer and run that or clicked "Check for updates" in the help menu inside one of the other apps, this is you.  Other people have noted that if you know which app you did this with, you can uninstall that one to fix it.  If you have no idea, the simplest path is to just uninstall everything.  You can try doing things one at a time, but you'll need to reboot every time the uninstaller tell you to do so and then see if it's fixed.  (Personally, I got sick of that by the second time through.)  I do remember clicking "Check for updates" right around the time this started for me, but I don't know which program it was in, just that I knew it would trigger the updates I knew existed but CC wasn't acknowledging.

I will also note that once I had everything uninstalled, I ran the Cleaner Tool and did a "Clean All". If you're going to or need to do that, make sure you've backed up all of your preferences, customizations, plugins, and so forth as needed.

I have the same issue and observations, except I'm on Windows 8. I also noticed in the Preferences under the Files page that my folder location is empty. When I try to change it to the proper location, the Desktop app turns black and says it's moving the directory, but it just hangs.

This issue appeared when the desktop app indicated I needed to update. I did, and it failed (like many times before), so I uninstalled, used the Adobe App cleaner, renamed the OOBE folders, and reinstalled using the latest setup downloaded from Adobe. No dice.

I was able to previously sync files and fonts. The fonts I was able to use previously are now gone. Thank goodness I didn't actually start a project with them.

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Oh, by the way, those three pages on the Cloud desktop app work fine on my laptop (Windows 7), so my problem is specific to my main desktop machine.