Why is my payout price higher than the promotional plan I have chosen?

Question

I started paying for Adobe Cloud around November of last year. At that time, student discount and additional discount promotions were in progress, so I paid for the plan and had already registered the Adobe Cloud 3 month free coupon before payment. But the payment date of February 13 is approaching, and I have to update my payment information, but why am I being charged the general individual rate instead of the student rate?

Peru Bob · Accepted Answer

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Test Screen Name · Answer

By trying to use a voucher intended for regular price customers you have probably opted out of the student pricing and will now be forever on normal price. There is no additional discount for students.

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