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Inspiring
September 21, 2017
Question

Why the 'unknown by' title and my user name displayed for shared links?

  • September 21, 2017
  • 5 replies
  • 1265 views

My question relates to shared public links from CC by my team.

Every public link shows my user name, which I changed from my name to our company name.

Why does every links state the title 'unknown by' next to my user name, has there been an update to the UI for shared links because last time I looked the screen design was very black and not white. The new white UI isn't as user friendly as the previous one, graphics don't fit the screen and you have to scroll down through items.

Can anyone shed any light on this for me?

Screen grabs below for reference below 'old' black UI v new white UI 'user name and unknown by' shared pubic link UI.

This topic has been closed for replies.

5 replies

Inspiring
October 23, 2017

I'm starting to get really concerned with Adobe Support.

I have had two people from Adobe contact me, and neither of them of them have given me any updates.

Ref: Gurdeep Singh <gusingh@adobe.com> & Akash Dwivedi <akdwived@adobe.com>

Currently my whole team (20 users) is still having issues with public links using Adobe CC.

Does anyone have a fix?

Inspiring
October 16, 2017

Still no updates from Adobe... does anyone have a fix for this?

Inspiring
October 5, 2017

Has anyone got an update on this issue? It's kind of critical for our business?

Creative Cloud still not working properly for me and my team.

Inspiring
September 22, 2017

Creative cloud links now also rename when downloaded from shared public link. See image below showing file in cloud and then on my desktop the same file downloaded from a CC shared public link.

This is a major issue for my team, we are now having to use MS Onedrive, Dropbox or even email to send files out.

I've logged with Adobe, but no progress or fix from them yet.

kglad
Community Expert
Community Expert
September 21, 2017