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Nancy OShea
Community Expert
Community Expert
November 3, 2022

I have no problem loading Creative Cloud. 

 

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

How to Resolve Connection Errors:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Community Expert
November 2, 2022

Exactly what issue are you having?