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ar25801
Participant
Mar 5, 2021 5:12 AM UTC
Answered

Window non responsive

I can't click on anything in my Creative Cloud window. It is as if the mouse's button didn't click. Mouse works fine everywhere else.

Any thoughts?

Thanks

Leo

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    Nancy OShea
    Nancy OSheaCorrect answer
    Community Expert
    Mar 6, 2021 12:52 AM UTC

    @ar25801, @kuldark77040388 and @Lindsay5C91,

    After installing the latest CC software, did you restart your computer?

     

    NOTE: M1 chip is supported with some known issues.  See help article below for details.

    https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
    View reply

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    Mar 6, 2021 12:52 AM UTC

    @ar25801, @kuldark77040388 and @Lindsay5C91,

    After installing the latest CC software, did you restart your computer?

     

    NOTE: M1 chip is supported with some known issues.  See help article below for details.

    https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

     

     

     

     

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    Nancy O'Shea— Product User & Community Expert
      Lindsay5C91
      Participant
      Mar 5, 2021 11:15 PM UTC

      Same issue on Mac M1

      Translate
      kuldark77040388
      Participant
      Mar 5, 2021 11:33 AM UTC

      I got exactly the same problem on on M1 powered MacBook Air. It opens up fine, i can scroll but can't click anywhere. Trying to install M1 compatible Photoshop but can't get to it 😞

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