Windows computer not syncing CC files with Website/Mac CC Files?

Here's an update to my issue.

We did a remote session with support and they asked me to kill all adobe processes and then delete the CoreSync folder in AppData/Roaming/Adobe folder.

After that I restarted back up the Creative Cloud app and it started syncing fine.

A a bit later though, the problem reoccurred but I was able to catch what was causing it - every time I would rename an existing file or folder, it would stop syncing any newer changes to the files in the sync folder. I was able to fix that too by removing and re-adding the renamed file or folder. After that the sync starts working normal again.

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us the logs of both machines with the file name which is not syncing (punaggar<at>adobe<dot>com) using the tool.

Also, can you please share the sync version specified in the Creative Cloud application Preferences tab.

Engineering team may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

I have the same problem for a few days now - the CC App says that sync is complete, but these files don't get uploaded/updaed to the website. Also the icon overlay on these files remains in 'syncing' state.

I've tried pausing/unpausing, deleting the local db and temp folder, removing and adding the files to the CC the folder, but nothing seems to help.