Wont Allow Me to Renew Subscription

I downloaded a couple of the Adobe Photoshop apps last school year and had no problem using them but this year, my school subscription ended and I'm still in school. I again attempted to renew my subscription to some of the apps using a student discount. The transaction was successful, yet every time I open my apps, they claim that my subscription has ended. I'm also unable to buy some of the apps on my creative cloud that I previously had subscriptions to as the button to buy the app under the description is grey and will only allow me to click "start my free trial". Yet even when I tried this, I ran into the same problem and was not able to use any of the features of the app. 

[Mod: Moved to the Creative Cloud Services forum]