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audreygwen
audreygwen
Participant
May 18, 2021 5:10 PM UTC
Answered

Wrong Cloud Storage Consumed

I deleted some files to my iMac's trash bin and supposedly my Creative Cloud storage only has around 5 GB used. But weirdly, when I checked the cloud storage, it says it consumed 90.7 GB out of 100 GB, which this left me speechless. Did I miss something, or there is a tech hidden problem? What should I do to resolve this?

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    kglad
    kgladCorrect answer
    Community Expert
    May 18, 2021 5:15 PM UTC

    open your web cc page and empty the trash if you no longer want the ability to restore delete cloud files.

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    5 replies

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 18, 2021 5:15 PM UTC

    open your web cc page and empty the trash if you no longer want the ability to restore delete cloud files.

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      Ian Ortiz
      Ian Ortiz
      Participant
      Jun 28, 2021 7:48 PM UTC

      I did this and it still says my storage is 93 gigabytes full. I have Lightroom photos but there's no way it's 93 gigabytes worth.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Jun 28, 2021 8:51 PM UTC

      click the lightroom and spark links on the lower left of your cc web page and delete those files.

      double check that your deleted file folder is empty.

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