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Participant
March 17, 2024
Question

wrong email during payment

  • March 17, 2024
  • 1 reply
  • 107 views

i have a problem that I payed for a students plan subscription and added a wrong email during paymen t, now I cannot enter the account. What should I do or how should I fix it?

 

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1 reply

kglad
Community Expert
Community Expert
March 17, 2024

https://helpx.adobe.com/manage-account/using/change-email-address.html

 

https://helpx.adobe.com/sign/kb/how-to-change-the-email-address-associated-with-your-Adobe-ID.html#:~:text=Steps%201%20Sign%20in%20with%20your%20AdobeID%20using,if%20you%20like%29.%204%20Click%20Save%20my%20changes.

 

if the above links fail to help, contact adobe support using twitter/x.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.