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chrisop
Participant
June 19, 2023
Question

XD libraries for personal & shared files not displaying on the desktop CC app for my new mac

  • June 19, 2023
  • 2 replies
  • 154 views

I had to reinstalled my Cretaive Cloud desktop app and XD app on a new mac machine, but my XD cloud libraries (Personal & shared) are not displaying / appearing / syncing within the desktop CC app, all my libraries are still appearing on the cloud but I can't get them to sync to my new desktop app, I am using creative cloud for teams. they just wont sync or appear on my new machine ? I have tried everything, waiting overnight to sync, pausing, re-installing, force quitting using cmd/alt/r, they still work on my old machine but not on my new M1 chip / Ventura 13.4 mac mini, basically the problem is I want the Libraries to appear in desktop app so all my files dont have broken links when I open them and I can work.

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2 replies

kglad
Community Expert
Community Expert
June 19, 2023

sign out of your cc desktop app and then sign back in.  you'll be presented with your teams and personal profile.  select your personal profile.

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

chrisop
chrisopAuthor
Participant
June 20, 2023

tried that sadly no luck, I tried to sign into another machine and getting syncing error this time as oppossed to it syncing and spinning in a loop

chrisop
chrisopAuthor
Participant
June 20, 2023

chrisop
chrisopAuthor
Participant
June 19, 2023