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T
timb60509769
Participant
June 1, 2017
Question

yet another "Some files failed to synch" question

  • June 1, 2017
  • 1 reply
  • 672 views

Hi,

I have 5 small files (500k) in my windows Creative Cloud folder. CC gear menu shows "0% of 2gb - some files failed to synch" message and just stays there. I've tried turning file synch off and on again, rebooted, etc. all with no impact.

Help?

This topic has been closed for replies.

1 reply

David__B
David__B
Legend
June 1, 2017

Hi Tim,

Is there anything in this article related to the files which might explain why?  Names of the files, special characters, etc.?

Error: "Unable to sync files" to the Adobe Creative Cloud

Best,

- Dave

T
timb60509769Author
Participant
June 2, 2017

Hi Dave, I can't access that URL (internal?). But there's nothing strange about the files: 3 jpg's and 2 Adobe XD files, no special characters in the names or etc.

David__B
David__B
Legend
June 2, 2017

Sorry Tim, I fixed the URL so it should work now. Does renaming the files to something like test.jpg make any difference? Are the files collaborated with anyone else?

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