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IR27
Participant
Sep 8, 2021 5:32 PM UTC
Question

"You are logged off" Sign in problems on the creative cloud desktop app

Ever since I downloaded creative cloud on my computer with a new account i repeatly get this pop-up (see image, image is in Dutch). When I click on sign in (aanmelden) they immediately show this pop-up again. Can anybody help me? I need this program to work for my school homework...... 

(Fyi I have a macbook pro 2020).

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
Sep 8, 2021 6:17 PM UTC

>maybe there are still files from that account?

 

Sign out and remove everything https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs

 

Sign in and do a fresh install

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    IR27Author
    Participant
    Sep 8, 2021 5:37 PM UTC

    Also extra information: I used to work with my work account in adobe, but that account has been deleted so maybe there are still files from that account? But no idea.....

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