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brucel30976568
Participant
Oct 4, 2022 9:17 AM UTC
Question

"You do not have access to this product"

Hi there, 

I had my portfolio on a private free account, and now i have second account for work to use adobe product.

Recently i tried to acces my private account to add a project and i am getting 

"You do not have access to this product"

What should i do ?

I message adobe - but no response...

 

Thanks for help

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    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    Oct 5, 2022 10:47 PM UTC

    Adobe Support is for paid Creative Cloud members.  They can't help you with Behance.

     

    Behance is a free service. Behance help is on ZenDesk.  Make sure you're logged-in with the correct email & password.  Failing that, submit a support request below.  Check your email spam folder for a reply.  They usually respond within  1 or 2 business days.

    https://help.behance.net/hc/requests/new?ticket_form_id=4164

     

    Hope that helps.

     

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    Nancy O'Shea— Product User & Community Expert
    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Oct 4, 2022 1:58 PM UTC

    Hi there,

     

    We're sorry to hear about your difficulties. Could you please share the screenshot of the issue in order to assist you further?


    Please check the portfolio links below  and let us know if that helps:

    - FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

    - Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

     

    Regards,

    Tarun

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    brucel30976568Author
    Participant
    Oct 5, 2022 8:15 AM UTC

    Hi @Tarun Saini thanks the reply,

    Attaching the screenshot after logging in to my private account - that has all my projects:

     

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    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Oct 5, 2022 7:04 PM UTC

    Thanks for the screenshot. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

     

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