Hello
The best advice was to contact Adobe.
It was not easy to find but the “Contact Us, real help from real people, Start Now” link opened a chat window. I was able to explain my issue and they offered a remote-control session wherein a support person established a connection to my computer and resolved the issue. It took about two hours, but I have now accessed and downloaded all the new updates.
Here are some observations about this issue;
The steps suggested at; https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-application-recognizing-available.html
did not work and the tech support person didn’t try any of them.
Being located in Canada was not the issue, I could download the updates on a different computer. Waiting would have just wasted time.
Establishing a remote session with Adobe required many steps to allow the activity in my system preferences (security permissions) to allow the remote-control tool. This requires the Administrator PW for my local machine. There were also concerns over the use of my NordVPN. We tried both the VPN on and the VPN off and I found that there were fewer dropped connections if I left my VPN on.
The remote control once established does allow Adobe to reconnect after a computer restart which was comforting while going through the steps to repair Creative Cloud.
One of the steps the support person did was to download the Creative Cloud Cleaner tool.
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
I cannot discuss the steps in using this tool, the support person was really quick when using it.
The support person also used the Mac Activity Monitor to force quit many of the little applications associated with CC.
Finally, they downloaded and installed CC from; https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html
As I said, the tech person took almost two hours to get my system working again. Something that, as a simple graphic designer, was well beyond anything I would have been able to do with confidence. I am suspicious that this is not an isolated incident, the support person knew exactly what to do and didn’t have a single question for me about the issue once it was clear that all the apps showed up-to-date when they were not.
Thank you to the people in this forum that tried to help with this issue. A big thank you to the Adobe support person that connected to my machine and fixed this problem, I am back to work again.
So if you are having this problem, go straight to the chat and get a remote session to let Adobe correct the problem. Have a great day.
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