ZIP files being downloaded without extension

Forum|Forum|4 years ago
January 13, 2022
1 reply
390 views

Hi everyone!

I and my team upload ZIP files in Creative Cloud. A few days ago, when we download these files, them extension is removed, being recognized by Windows as EXE files. The filenames also are changed to names as "Upload_YYYYMMDD-HHMMSS".

Someone with this problem too or with a possible solution? Thanks in advance!

Cloud storage web assets

This topic has been closed for replies.

Tarun Saini

Community Manager

Hi Geraldo,

We are sorry for the delay. Let's make things correct together. Are you still experiencing this issue? What file format did you upload to the Creative Cloud? How did you upload the ZIP files in the Creative Cloud? We're here to help, just need some info.

We appreciate your patience.

Regards,

Tarun

Geraldo MangelaAuthor

Participating Frequently

Hi, Tarun!

I'm sorry for the delay too. I didn't see your answer at time, but, yes, this problem persists. When I try upload a file throught browser (I've tested on Chrome and Edge), the upload has success, but when my customer goes download it, the filename is changed and it lost the .ZIP extension, becoming a unknow file.