.acsm file format converter??

i bought an acsm book pretending it to be pdf....i installed DE and its ok but is there a way to convert it to pdf and print it as it is inconvenient for me to read digitally

many thanks

dorita

Hi Jim

I had an old copy of Little Snitch which had been installed but not used. I deleted the program restarted and download worked fine.

Thanks for your help
Michael

Michael,
If you are able to get to the site in the browser, but are still getting the 2038 error in DE, the next most likely problem is that an application level firewall on your computer such as (but not limited to) ZoneAlarm (Windows) or Little Snitch (Mac) is preventing DE from making an outgoing HTTP connection. Please check your computer configuration for any such programs and if they exist, enable outgoing connections for DE.

Another less likely possibility is that you are using a proxy connection to the Internet, and have it set up correctly for your preferred browser but not for the system as a whole. For instance if you are using Firefox, also check to make sure can get to the site using IE (Win) or Safari (Mac).

If this still doesn't work, I would suggest that you open up a support case, so that Bentley and crew can get more information form you (and so that this can be tracked appropriately).

--
Jim Lester
Adobe Systems

Hi Jim

Thanks for the reply. I should have added that I had already checked my connections. I was able to access http://ebook.lightningsource.com, so it must be something else. Possibly a link problem from the supplier?! I have contacted them as suggested.

Kind regards
Michael

Michael,

That error indicates that DE couldn't get at that web site. Typical problems for this include general connectivity, firewalls between the site and you, and personal firewalls on the system blocking DE in specific.

I would try to get at http://ebook.lightningsource.com in a web browser, and when you get that to succeed, you will probably need to contact tech support for the place where you bought the book from and get them to reissue you a new .acsm file.

--
Jim Lester
Adobe Systems

David's problem is same as mine. Adobe Digital Edition is installed, and double clicking 'acsm' file gets the same error message. As follows:

IO Error on Network Request.
Please check your network connection and try again.

Network Path:
http://ebook.lightningsource.com/TitleDownload/LSCFD.dll?hdlr=ADEPT&sku=xxxxxxxxxxxxxx&r=xxxxxxxxxxxxxxxx

Event Detail:
Error #2038
--- end ---

xxxxxxxxxxxxxxxxxx - replaced actual details

Here is the trick: The "acsm" file is just the KEY to get access to your new ebook... so is like this --- key + door = ebook

your key: acsm (file)

your door: is the adobe digital edition
http://www.adobe.com/products/digitaleditions/

your ebook: double click in your acsm (file)
"AFTER YOU INSTALL THE ADOBE DIGITAL EDITION OF COURSE"

and that's it...just remember to make the new adobe program work you have to sign in with adobe the installation wizard it will ask you for that

good luck

atte CIRDATIGO

I tried double-clicking the eBook I purchased and it brought up ADE, <Initializing>, "Error getting license, license server communication problem, e-lic-resource unknown" error message is received.<br /><br />I tried accessing directly through ADE, and I can not see the eBook in the dialog box.<br /><br />TYIA!!<br /><br />Dave

This is expected. Content Server 4 protected ebooks can not be opened in either Adobe Acrobat or Adobe Reader and can only be opened in Digital Editions.

--
Jim Lester
Adobe Systems

Thanks for that. I still have an issue, I have found teh downloaded file but when I open it with adobe reader 8 it just pops up a web page telling me to download digital edition. So I cant read it in adobe reader :(