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Participant
Aug 23, 2017 9:13 PM UTC
Answered

.acsm files do not open in Adobe Digital Editions 4.5

My ebooks download with extension .acsm.  I connect my Kobo eReader.  I open the .acsm file with Adobe Digital Editions.  I get "Error: Check Activation".  Adobe Technical support cannot help and refer me to this forum.

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Aug 24, 2017 10:46 AM UTC

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    9 replies

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Aug 24, 2017 10:46 AM UTC

    Windows:

        Close all applications.

        Press WINDOWS + R.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Remove the Adept Folder.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

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    Participant
    Feb 11, 2021 12:50 AM UTC

    I have th e same problem and have done everything you stated to no avail so now what?

     

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    Participant
    Feb 13, 2021 4:21 PM UTC

    Me too.  The Adobe tech support just said that the software was no longer supported and pointed me here.

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