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gator34_56
Participant
October 3, 2013
Question

Activation

  • October 3, 2013
  • 1 reply
  • 540 views

I had to re-install Win 7. As a result I lost my DigEd activation. Get error trying to re-activate. Tells me I can't activate another computer with my existing ID

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    October 3, 2013

    Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

    Uninstalling and reinstalling does not help.

    Unfortunately, it often then gives misleading error messages about what is wrong.

    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.


    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

    Restart ADE, and then reauthorize with your (old) Adobe ID.


    G
    gator34_56Author
    Participant
    October 8, 2013

    I re-installed v 1.72 and was able to activate it. Thanks for your help.

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