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mw87042172
Participant
June 9, 2015
Question

Activation...

  • June 9, 2015
  • 2 replies
  • 381 views

I have just activated my account and am trying to download a book.  Every time I get the message Error! Check activation.  What do I do?  Everything is activated, or am I missing something?

    This topic has been closed for replies.

    2 replies

    S
    Adobe Employee
    shreya
    Adobe Employee
    June 12, 2015

    Hello,

    Please download the latest ADE 4.0.3.117585

    http://www.adobe.com/solutions/ebook/digital-editions/download.html

    For this problem, you need to deauthorize and authorize ADE again.

    Launch ADE

    Help -> Erase authorization.

    ADE will be deauhorized.

    Now again AUTHORIZE ADE

    Help-> authorize computer.

    Error will be fixed !!

    A
    amyw85630887
    Participant
    June 12, 2015

    i am also getting the error check activation issue.  i downloaded the newest version and when i try to deactivate ADE i get a message saying cannot deactivate try again later.  i have tried numerous times and it will not deactivate.  What now?  it tells me i have the incorrect password but i've already done a "reset" of my password and tried the new password and no luck.

    Sorooosh
    Sorooosh
    Participant
    June 11, 2015

    I am having the same exact issue.

    I did uninstall and re-install the ADE., deauthorize and reauthorize my computer.
    Nothing worked though so far. still getting the same error message.
    Help please!

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