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A
Anonymous
March 13, 2015
Question

Activation Error! Unable to erase authorisation

  • March 13, 2015
  • 1 reply
  • 383 views

I am getting Error! Check Activation message. Based on another discussion, I am trying to erase authorization and re-authorize. But when I enter my password to erase authorization, I get the message that unable to erase....try after sometime. I am trying this for a while. I tried to uninstall the program and reinstall it. But somehow it pick up my id automatically. It is frustrating. I need to read this urgently.

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1 reply

S
Adobe Employee
shreya
Adobe Employee
March 13, 2015

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again.

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

A
Anonymous
March 14, 2015

Thank you. It worked.

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