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_Karen_Ma_
Participant
October 10, 2008
Question

Activation error upon installation

  • October 10, 2008
  • 17 replies
  • 9792 views
E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

This is the message I received upon installation of Digital Editions 1.6.
There's not even a message or step for me to activate the program. The program launches, then this message immediately pops up. I can only click 'Cancel' to close the program[clicking 'Try Again' doesn't help a bit]
What can I do? Thanks
    This topic has been closed for replies.

    17 replies

    Show previous replies
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    _Ursula_O_Hare_
    Participant
    October 21, 2008
    Hi,I'm also in the UK and trying to download but keep getting the error message. Help please!
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    _Nicanor_Barreno_
    Participant
    October 21, 2008
    I keep getting the same error. I can only press cancel to continue but then the program shuts down. What can I do?

    E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP
    A
    Anonymous
    October 21, 2008
    The Activation Server is currently being upgraded (to fix another activation problem). This is taking longer than expected and should be back up at 1:30pm PST.

    --
    Jim Lester
    Adobe Systems
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    _Jeremy_Roberts_
    Participant
    October 21, 2008
    Get exactly the same, E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP. Windows XP SP3 Patched up to date. IE7/Firefox and Reader 9.0.0 installed.

    Oh and I'm from the UK if that makes a difference. Is this an issue with Adobe seemingly not supporting UK English only the US dialect now?
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    _Tom_Liversidge_
    Participant
    October 21, 2008
    Hi,

    I am getting the same error on installation:
    E_ADEPT_CLIENT ActivationServiceInfo EXCEPTION Error%20#1009 RESP

    Can you please assist?

    Thanks
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    _Eric_Krum_
    Participant
    October 21, 2008
    I am getting the exact same message.

    Eric
    A
    Anonymous
    October 10, 2008
    Karen, what is your geographic location? I saw a bunch of these from the UK not too long ago, but they seem to have stopped.

    Can you paste the whole error? It seems to have been mangled when you pasted it.. Should be like %2038 or something like that..

    Regards,

    Bentley Wolfe
    Senior Support Engineer, Flash/Flash Player/Digital Editions
    Adobe
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