Skip to main content
D
de_Mestre
Participant
October 2, 2012
Question

activation server error

  • October 2, 2012
  • 19 replies
  • 48311 views

How do I fix an 'activation server error' in order to authorize my computer for digital editions software?

    This topic has been closed for replies.

    19 replies

    Show previous replies
    normaf67442270
    normaf67442270
    Participant
    February 21, 2015

    Digital Editions could not connect to the activation server.

    S
    Adobe Employee
    shreya
    Adobe Employee
    May 4, 2015

    Restart your machine and try again

    hanifh87026384
    hanifh87026384
    Participant
    February 10, 2015

    thanks @kenb it is working. kind of confused though how can they update the software just so it can't be used.. what a waste..

    r_c_v51449758
    r_c_v51449758
    Participant
    February 7, 2015

    Same problem here: "Connection Error.  Digital Editions could not connect to the activation server. Please make sure you are connected to the internet."

    Please help us!

    S
    steven32833950
    Participant
    January 28, 2015

    Same problem here.  Contacted Customer service who referred me to the forums after the usual recommended fixes didn't work.

      S
      steven32833950
      Participant
      January 28, 2015

      I used another computer, same network, and it worked.  So the problem is almost certainly a software problem on one of my computers.  Now, what is the problem? d=

      I've tried to locate firewalls and allow ADE to pass through, to no effect.

      It would be nice if Adobe figured this out.

        S
        steven32833950
        Participant
        January 28, 2015

        I'll be damned.  Kenb's steps worked.  At least for v3.  I haven't upgraded to 4; I'm afraid to mess with it now that it's working.

        K
        kappaj
        Participant
        December 9, 2014

        Downloaded and installed ADE version 4.0. Running on Windows 8.1.

        Just keep getting "Connection Error"- Digital Editions counld not connect to the activation server. Please make sure you are connected to the internet."

        I have a browser session open on Adobe site, including this one!

        Firewall is also switched off now.

        All I want is to read a book that I can't wait three weeks to arrive via post. What a P@!N.

        Looks like money  wasted buying this book as I can read it!!!

        Not a happy/impressed customer!

          R
          rverrico
          Participant
          January 11, 2015

          same problem with my .acsm ebook

          S
          SamDavePollard
          Participant
          July 9, 2014

          What a pile of crap this is.

          All I want to do is read a library book.

          Come on, Adobe.

          You supposedly pride yourselves on being a leading tech company.

          If you really have to apply DRM can it really be this difficult to build a reliable system that is easy to use?

          Unbelievable.

            Kenb1
            Kenb1
            Participant
            May 25, 2014

            I had the same problem and with a helpful comment about IE I found this finally worked for me:

            • uninstall ALL versions of Adobe digital editions (I tried v1.7, 2 and 3!)
            • use INTERNET EXPLORER to download ADE v 3. Download | Adobe Digital Editions Home (Previously I was using Chrome)
            • DISABLE windows firewall BEFORE installing ADE3.
            • Install ADE 3 and I found I could then authorize my computer using help>authorize computer in the ADE menu.
            • Re-download e-book (because previous downloads had expired), and I was able to open my ebook.
              F
              francoanastasi
              Participant
              December 29, 2014

              This worked for me - a big thank you to kenb!

              I'm stunned that such a large multinational company with so many 'smart' products can produce such rubbish..

              K
              kmanringstad
              Participant
              April 7, 2014

              I had this problem and worked on it for quite a long time...

              I finally found the issue, and I'm hoping this advice helps fix the problem for many of you.  Follow the link below

              http://helpx.adobe.com/digital-editions/kb/error-e-adept-request-expired.html

              Apparantly your system's time/date/time zone settings have to be correct or else the server error will keep popping up.

              HOPE THIS HELPS!!!

                S
                schroerberlin
                Participant
                December 12, 2014

                The timezone advice (Error: E_ADEPT_REQUEST_EXPIRED | Digital Editions) did not help.

                I got this error after successfully renewing my password.

                However, I'm currently living in China and use internet via a HMA-VPN connection.

                (But changing the timezone on the computer back to "Germany" were I purchased the ebooks, did not solve the problem, i.e. it's always the same error message.

                Gautham_K
                Gautham_K
                Participating Frequently
                October 2, 2012

                Hi,

                Is there any specific error number or message you see when you try to authorize your computer?

                Thanks

                A
                Anonymous
                October 2, 2012

                Am having the same problem and the only identification for the error message that I can see is:

                CODE: E_AUTH_NOT_READY

                  T
                  tnsprin
                  Inspiring
                  October 7, 2012

                  THe e_auth_not_ready can be fixed by deleting your authorization (yes you have one even though it doesn't show) and then reauthorizing.  After launching ADE hit CONTROL+SHIFT+D and say yes to delete authoriztion.  Then go back in and reqauthorize your computer.  You may want to also connect any devices and delete and reauthorize them.

                    Terms & ConditionsAccessibility statement
                    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices