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J
jordynb84406117
Participant
January 5, 2016
Question

activation server error

  • January 5, 2016
  • 2 replies
  • 460 views

When i try to open my doc, "activation server error - code E_ADEPT_INTERNAL" appears, saying that Digital Editions encounter an error on the activation server. On the Help page, it is suggested that I deactivate it, but when I type in my (correct) password, it says that my password is wrong! I have even tried changing my password and typing in the new one. Same problem occurs.

I am unsure why I cannot access my document. Previously I was on a Macbook Pro and it worked perfectly fine. Since, I have changed to a Macbook Pro with Retina display. I have entered the product key/code, but it will not open.

What do I do??

This topic has been closed for replies.

2 replies

J
joel44244296
Participant
January 8, 2016

This did work for me.

Thank you.

Joe

Nanaky
Nanaky
Participating Frequently
January 6, 2016
  1. Open Adobe Digital Wditions.
  2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
  3. Select Erase Authorization.
  4. Click OK and quit Adobe Digital Editions.
  5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  6. Open Adobe Digital Editions and reauthorize.
    J
    jordynb84406117Author
    Participant
    January 6, 2016

    Thanks for your reply!

    I cannot even get to step #3, because it will not accept my password. It says "unable to erase authorization. please try after some time." i have tried this for days.

    Do you have further advice?

    Thanks so much again.

    C
    cselhost
    Participating Frequently
    January 6, 2016

    Hi Jordyn,

    You need to manually deactivate ADE. Please follow these instructions:

    On Mac it can be found here:
    In Finder, find the 'Go' option on the menu bar and click 'Go to folder' and type the following in:


    ~/Library/Application Support/Adobe/Digital Editions/

    Delete the activation.dat file within the 'Digital Editions' folder.

    Restart ADE and it should be deactivated at this point. You should be good to sign back in.

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