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A
Anonymous
December 27, 2015
Question

Activation Server error - code E_Adept_Internal

  • December 27, 2015
  • 3 replies
  • 3204 views

I am continuing to receive this error code when I try to open my book. I have read the other article relevant to this issue, which suggested de-authorizing and then re-authorizing my computer. However, when I attempt to de-authorize, I get another error message: "Unable to erase authorization. Please try after some time." I am using Adobe Digital Editions version 4.5, on a Macbook Air running OS X Yosemite 10.10.5

Please advise.

    This topic has been closed for replies.

    3 replies

    S
    susanc29940082
    Participant
    October 8, 2017

    I have been trying to de-authorize and re-activate for months now and always unsuccessfully. Now following #5 in this instruction -- can't find users/library. so extremely frustrated!

    Nanaky
    Nanaky
    Participating Frequently
    October 9, 2017

    You check this: Access hidden Mac OS library files  ?

    S
    susanc29940082
    Participant
    October 9, 2017

    Thank you-- I still can't de-authorize. I get message to try at a later time.

    A
    Anonymous
    September 2, 2016

    "E_AUTH_NOT_READY"

    This error occurs when the authorization information is damaged. Follow the steps below to rebuild the activation file.

    Mac OS

    1. Open Adobe Digital Editions.
    2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
    3. Select Erase Authorization.
    4. Click OK and quit Adobe Digital Editions.
    5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    6. Open Adobe Digital Editions and reauthorize.

    Windows XP/Vista/7

    1. Open Adobe Digital Editions.
    2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
    3. Select Erase Authorization.
    4. Click OK and quit Adobe Digital Editions.

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.
    Nanaky
    Nanaky
    Participating Frequently
    December 28, 2015
    1. Open Adobe Digital Wditions.
    2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
    3. Select Erase Authorization.
    4. Click OK and quit Adobe Digital Editions.
    5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    6. Open Adobe Digital Editions and reauthorize.
    A
    Anonymous
    December 28, 2015

    Thanks. But what do I do after I click OK (in the middle of step 4) and I get another error message, "Unable to erase authorization. Please try after some time." This is part of the problem in my OP.

    Nanaky
    Nanaky
    Participating Frequently
    December 28, 2015

    Then skip the point and closed digital edition and used point 5.

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