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Anonymous
December 27, 2015
Question

Activation Server error - code E_Adept_Internal

I am continuing to receive this error code when I try to open my book. I have read the other article relevant to this issue, which suggested de-authorizing and then re-authorizing my computer. However, when I attempt to de-authorize, I get another error message: "Unable to erase authorization. Please try after some time." I am using Adobe Digital Editions version 4.5, on a Macbook Air running OS X Yosemite 10.10.5

Please advise.

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    8 replies

    susanc29940082
    Participant
    October 8, 2017

    I have been trying to de-authorize and re-activate for months now and always unsuccessfully. Now following #5 in this instruction -- can't find users/library. so extremely frustrated!

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    Nanaky
    Nanaky
    Participating Frequently
    October 9, 2017

    You check this: Access hidden Mac OS library files  ?

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    susanc29940082
    Participant
    October 9, 2017

    Thank you-- I still can't de-authorize. I get message to try at a later time.

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    Anonymous
    September 2, 2016

    "E_AUTH_NOT_READY"

    This error occurs when the authorization information is damaged. Follow the steps below to rebuild the activation file.

    Mac OS

    1. Open Adobe Digital Editions.
    2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
    3. Select Erase Authorization.
    4. Click OK and quit Adobe Digital Editions.
    5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    6. Open Adobe Digital Editions and reauthorize.

    Windows XP/Vista/7

    1. Open Adobe Digital Editions.
    2. Press Control+Shift+D to deauthorize Adobe Digital Editions.
    3. Select Erase Authorization.
    4. Click OK and quit Adobe Digital Editions.

    1. Close all applications.
    2. Choose Start > Run.
    3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
    5. Select the Adept key.
    6. Choose File > Export.
    7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
    8. Right-click the Adept key and choose Delete.
    9. In the Confirm Key Delete dialog, click OK.
    10. Close the Registry Editor.
    11. Open Adobe Digital Editions and reauthorize.
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    Nanaky
    Nanaky
    Participating Frequently
    December 28, 2015
    1. Open Adobe Digital Wditions.
    2. Press Command+Shift+D to deauthorize Adobe Digital Editions.
    3. Select Erase Authorization.
    4. Click OK and quit Adobe Digital Editions.
    5. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
      If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
    6. Open Adobe Digital Editions and reauthorize.
    Translate
    Anonymous
    December 28, 2015

    Thanks. But what do I do after I click OK (in the middle of step 4) and I get another error message, "Unable to erase authorization. Please try after some time." This is part of the problem in my OP.

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    Nanaky
    Nanaky
    Participating Frequently
    December 28, 2015

    Then skip the point and closed digital edition and used point 5.

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