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thomscha
Participating Frequently
August 15, 2016
Question

Activation server error - code E_AUTH_BAD_DEVICE_KEY

  • August 15, 2016
  • 1 reply
  • 1654 views

Using a Mac with OS X El Capitan 10.11.6 I got problems to authorise my computer. The error message is always "Activation server error - code E_AUTH_BAD_DEVICE_KEY"

The computer was authorised approx. 1 year ago.

What to do to overcome this problem ?

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    1 reply

    Nanaky
    Participating Frequently
    August 17, 2016

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    thomscha
    thomschaAuthor
    Participating Frequently
    August 17, 2016

    Thank you for the advise. However, it did not solve the problem, the message is the same.

    The credentials are correct because I could authorise other devices e.g. Tolino e-book reader.

    What to do ?

    Nanaky
    Participating Frequently
    August 17, 2016

    You get the same error message after the remove and authoirze again?

    Only by one eBook or when open Digital Edition?