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G
Grassy
Participant
October 17, 2013
Question

ADE 2.0.1 Authorization error with PC

  • October 17, 2013
  • 1 reply
  • 358 views

Hey,

For some reason I'm unable to authorize ADE for my Samsung  R540 laptop. I've tried re-installation, de-authorization and checked the firewall settings, but the program still isn't able to authorize my id. No problems occurred with authorizing a Samsung R620, which was connected to the same wi-fi. What could be the problem?

This is the message I keep getting: "Connection error. Digital Editions could not connect to the activation server. Please make sure that you are connected to the Internet."

And I'm positive that I'm connected to the Internet.

Thanks for any help!

This topic has been closed for replies.

1 reply

S
sjpt
Inspiring
October 17, 2013

Try temporarily disabling firewall (and maybe even antivirus) and attempting to register.

One common problem that often has bizarre symptoms ~~~ not at all convinced it is the issue here but may be worth trying

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

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