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samantha_4202
Participant
November 1, 2025
Question

ADE 4.5.12 (Windows) Crashes When Trying To Download New Book

ADE 4.5.12 (Windows) keeps crashing when trying to download new book or within 3 minute after opening the app. ADE has crashed a lot on me in the past but it was managable, now it is unusable. Did a Windows update break ADE? How the heck do I get my book? Do I need to contact Kobo to get my money back? I liked ADE because I could have my digital library in one place regardless of where I bought my book, if it is going to be this unreliable I am going to have to go back to physical books or DRM free ebooks, this is a nightmare.

 

    1 reply

    Jimbotron77
    Jimbotron77
    Participant
    February 12, 2026

    Having the same issue with ADE 4.5.12, kind of amazing that nobody has seen fit to address samantha’s question in the past 3 months.

    I downloaded ADE last night so I could download some Kobo-purchased books to my Win 11 PC, and was able to download about a half-dozen titles, which I was able to open up and read in the usual way. When I tried opening some more download links this morning, ADE immediately crashed on app launch. Now whenever I try to startup ADE (using a download link or by double-clicking the app directly) it stalls out and crashes without showing any content at all.

    Here’s the dump from the Window Event Viewer, hopefully this can give you a clue about what’s happening here.

     

    - System
       
    - Provider
          [ Name] Windows Error Reporting
          [ Guid] {0ead09bd-2157-539a-8d6d-c87f95b64d70}
       
      EventID 1001
       
      Version 0
       
      Level 4
       
      Task 0
       
      Opcode 0
       
      Keywords 0x8000000000000000
       
    - TimeCreated
          [ SystemTime] 2026-02-12T12:30:26.7518406Z
       
      EventRecordID 85847
       
      Correlation
       
    - Execution
          [ ProcessID] 26708
          [ ThreadID] 16724
       
      Channel Application
       
      Computer Euterpe
       
    - Security
          [ UserID] S-1-5-21-4268487162-2573742490-3029167484-1001
    - EventData
        Bucket 1246488345721571049
        BucketType 1
        EventName APPCRASH
        Response Not available
        CabId 0
        P1 DigitalEditions.exe
        P2 4.5.12.0
        P3 64a8043b
        P4 rmsdk_wrapper.dll
        P5 0.0.0.0
        P6 64a803e8
        P7 c0000005
        P8 0006a1e7
        P9  
        P10  
        AttachedFiles \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ad44bdc3-b83b-4d94-991c-3b633f7fd4ad.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4311ffd5-12f1-4803-bb19-299c832d4ac2.tmp.WERInternalMetadata.xml WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20260210_1_EC_0_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0a6a2eae-e456-4f73-ad77-78eee380cdf5.tmp.etl WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6e8bbc05-a1ff-45af-b441-cb22db88ab83.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d481f2c6-f55d-40a3-8185-ac7548fc93d2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.00459877-388e-4835-b13a-cc7e25f5f148.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b62bd0b8-e296-48a6-b603-c008dae97fdb.tmp.xml
        StorePath \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DigitalEditions._47a6493474f62bd17c271accb71486e2a096b6_40a1d795_dae774b1-def3-48ce-b267-270ed68948c2
        AnalysisSymbol  
        Rechecking 0
        ReportId 6748c994-1820-4ec8-b080-ce21bb2728e5
        ReportStatus 268435456
        HashedBucket 1806adcd331b0adb114c6a8bd76606e9
        CabGuid 0
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