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nicoladante
Participant
March 11, 2016
Question

ADE 4.5 on windows 10

  • March 11, 2016
  • 3 replies
  • 2020 views

I install ADE 4.5 on windows 10. After installing... everything seems to be ok but it doesn't run. Just do not open. No error signal or something like that... but it doesn't work. Can you help me?

    This topic has been closed for replies.

    3 replies

    S
    sdean7855
    Inspiring
    September 11, 2016

    I have the same problem: since I upgraded to W10 Pro, ADE doesn't even pop up its window.  I have tried:

    • uninstalling V4.5.0 and reinstalling 4.5.2. No joy.
    • deleting the My Digital Editions directory and running ADE in admin mode.  Directory gets recreated, but the ADE window never comes up. No joy
    • because the window doesn't come up,  I can't deauthorize and reauthorize. No Joy.
    • I have tried running in toubleshoot mode. No joy.

    Since has been a known problem since February.  Is anybody home at Adobe? There is no phone support and the Community Forums don't have any solid fix.  Who is Adobe's real customer in the book industry? .asm DRM is busted. Someone should be concerned.

    S
    SteveF1948
    Known Participant
    March 6, 2020

    Still having this problem 4 years after the original post.

    I removed ADE 4.5 and reinstalled it several times, but still nothing happens when I run it (as user, or administrator).

    Adobe support has obviously been closed down for good.

    A
    Anonymous
    April 22, 2016

    I have the same issue

    A
    Anonymous
    April 23, 2016

    Thanks, Brenda, It's good to know that is likely more than a problem on just my computer. How does one get in touch with someone at Adobe who can help to fix this issue?

    R
    roms73725770
    Participant
    March 15, 2016

    I am experiencing the exact same issue and need support to fix.  Have uninstalled and resinstalled in an attempt to fix.

    A
    Anonymous
    April 21, 2016

    Adobe says that this is the place to obtain support for Adobe Digital Editions. But there has been no response to these two questions for over a month.

    ADE V 4.5.1 will NOT open any fixed layout Epub3 book in Windows 10. But ADE 4.5.1 does not have any such problems when running on a MAC

    If this is the place to get support, please can someone form Adobe answer.

    Many thanks

    Nanaky
    Nanaky
    Participating Frequently
    April 22, 2016

    I'm not adobe support but can try to help. Have you install a update of Winodws? On many devices Windows 10 the software no longer works after a update of windows 10.

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