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shannon58
shannon58
Participant
February 22, 2016
Answered

ADE Authorization

  • February 22, 2016
  • 2 replies
  • 4310 views

ADE shows that my Adobe Account is authorized.  My Kobo EReader settings shows my Adobe Account is authorized.  EReader shows library book content being downloaded to EReader however they wont' open and an error messages states it is due to lack of authorization.  Not sure what the issue is as I have used EReaders for years and never had a problem.  This is a new computer and new ADE download.

This topic has been closed for replies.
Correct answer Nanaky

Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

2 replies

D
defaultxms9h8hl2x8h
Participant
November 3, 2021

For other people having issues with ADE, after resetting Kobo, uninstalling/reinstalling ADE, unauthorizing both a bunch of times and working on it for over 3 hours I finally got everything working by going back to ADE version 3.0.  Now everything is working great but I had to start fresh with an empty library.  I was getting multiple duplicates too, and they would not delete.  Ugh. What a stupid program!  You can dowload version 3.0 here if you are having as much trouble as I did.

 

https://www.adobe.com/support/digitaleditions/downloads.html

A
Alixandra239933596u9l
Participant
April 11, 2022

I can't seem to actually access a 3.0 installer. Is there a new link? it keeps bringing me back to the support page with no download. 

Nanaky
Nanaky
Participating Frequently
February 23, 2016

Can you open the file before it move to the Reader?

shannon58
shannon58Author
Participant
February 23, 2016

Yes originally I could open the download in ADE.  However now there is an additional problem.  If I try to download I get a ADE message stating the computer is not authorized however the settings indicate that both the computer and the EReader device is authorized.  The authorization option is greyed out because the computer is already authorized.  I have even tried uninstalling ADE and reinstalling but the same problem persists.

Nanaky
NanakyCorrect answer
Participating Frequently
February 23, 2016

Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.
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